Escalation
The Field Engineers are your normal route for manual requests for an escalation. Our IT Center of Excellence also uses our Automated CRM/SLA web based system, to ensure SLA standards are adhered to as agreed.
Customer Updates
Automated updates are managed via the CRM/SLA System. Customers with a Managed or Outsourced Contract, will also have a contact at the IT Center of Excellence, to liaise with for ad-hoc enquiries.
Adding New Systems to your Contract
Systems can be procured independently of us, and managed seperately, or added into your managed service contract. The choice is yours.
Summary
IT Center of Excellence
We operate a 24/7/365 2nd Tier Support, IT Center of Excellence, based in Philadelphia, PA. This is staffed by highly qualified IT Product Experts.
Role & Responsibilities
Your local Field Engineer is responsible for all aspects of service delivery. The IT Center of Excellence is responsible for SLA Management and Escalations.
Service Level Agreement, Qualified Engineering Staff, Quality Processes, Real Time Updates, Compelling Costs, and a Proven Track Record, want to know more?
National Coverage - Call 888 229 1702
FOREAN INC
OUR EMPLOYEES, ON CONTRACT TO YOU, DELIVERING; TEAMWORK, DISCIPLINE AND DEDICATION.
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PC's to Networks
